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Orizon RECON frequently asked questions

Short answers to the most common questions about accounts, costs, external scans, probes, Active Directory, reports and sharing.

  • Updated October 12, 2026
  • Verified on RECON v3.3.0
  • 6 min read
On this page

Here are quick answers to the questions we hear most often. The full article for each topic is linked at the bottom of the page.

How to use this page

Questions are grouped by area. Open a question to read the answer; if you need detailed steps, follow the article links at the bottom of the page. Technical terms are explained in the glossary.

Questions and answers

Account and sign-in

Costs, Cyber Tokens and licenses

External scans and results

Probes and internal scans

Active Directory

Reports and sharing

Related articles

Glossary

Every RECON term, briefly explained.

Cyber Tokens and billing

Tokens for external scans, licenses for probes.

Install your first probe

From creating the probe to its first heartbeat.

Your probe shows as offline

Statuses, causes and fixes.

Active Directory collection failed

Every failure reason and how to fix it.

Sharing and exports

Share scans and export reports.